2807/2022-2023
Aizawl 25th November 2022: LPG Online Refill Booking & Home Delivery ni 1 Dec 2022 atang hman turah Consumer te hriattur pawimawh hetiang hian Food, Civil Supplies & Consumer Affairs Department chuan a chhuah:
1. 1st time user - One time Registration :
• 7718955555 hi mahni duhdana Save phawt tur.
• Call tur a ni a, a rawn sawi angin register tur a ni.
• SMS hmanga register duh tan :
• (16 digits Cons. ID) space (last 4 digits of AadhaNo.)7718955555
Gas Book duh chuan : SMS in REFILL 7718955555 tih thawn tur.
2. LPG Refill Book by Miss Call : 8454955555 hi mahni duhdan a Save phawt tur.
Gas book duh hunah Miss call tawp tur.
By Whatsapp : 7588888824 Save tur. REFILL tih hi 7588888824 send mai tur.
3. Play-Store atangin IndianOil ONE app. Download la, registration tih hnuah awlsam takin Gas Refill booking leh thil dang te tih theih a ni.
4. IOCL portal cx.indianoil.in ah hian in register a, awlsam takin Book theih a ni.
cx.indianoil.in/webcenter/portal/LPG/pages_bookyourcylinder
5. Kan chenna address, ph no. etc. te a danglam tawh chuan update zel tur a ni. KYC a fell oh chuan Gas Agent-ah kalin awlsam takin tih theih a ni.
6. Phone no. hi LPG connection tih laia Ph No. kha hman tur a ni. Phone number OR e-mail thlak duh tan link (OPT nen tan kawp a ngai ang) cx.indianoil.in/webcenter/portal/LPG/pages_profile360
7. Gas man hi a duh tan pek lawk theih a ni a, Delivery Boy in a rawn dah hunah tualchhung delivery charge Rs. 70/- aia tam lo pek belh tur a ni.
8. Subsidy luh dan check theihna link leh complaint awlsam taka siam theihna chu: https://cx.indianoil.in/EPICIOCL/faces/GrievanceMAinPage.jspx
9. Dan ang taka Online Refill Booking tih hian transparency a keng tal a, buk dik leh him tha, subsidy luh kawngah kori a tu hie a ni.
lO.Home Delivery kalpui tur hi sorkar Notification No.B.12013/4/2022-FCS&CA dated 01.11.2022 leh IOC - Marketing Discipline Guideline 2022 (MDG 2022) in a sawi anga kalpui turn a ni.
11 .MDG 2022 in a sawi angina Consumer hnena Gas pekchhuah tur reng reng a tling tha leh him ngei chauh a ni tur a ni. (Gas bur ruak hi 14.8 Kg (a bur a inziak) leh a Gas tak 14.2 Kg = 29 Kg vel a ni ang). Delivery Boy in address dik takah va contact in a dah ang a, tul zawng zawng a check fel thlap ang a, Gas card-ah ziak lutin Cash Memo a pe chhuak bawk ang. Tin, “Get cylinder checked for weight and leakage at the time of delivery” tih chuang Cash memo a pe ang. Ref: MDG 2022 Chapter 1(c), (d), (e), (f), (g), (h), (i), (1), 1.6 (ii).