129/2023-2024

Aizawl, the 14th July 2023 : TRAI Regional Office Kolkata conducted a Consumer Outreach Programme for the telecom service consumers of the Aizawl District of Mizoram yesterday at Aijal Club. The consumer Outreach Programme was organized to educate customers regarding various initiatives taken by TRAI for safeguarding interest of the consumers and various regulatory provisions available for consumer protections.

Mr. Amit Ghosal, Joint Advisor, Regional Office, Kolkata who chaired the programme underlined that the programme was organized to further various initiatives taken by TRAI to generate awareness among telecom consumers about various regulatory provisions made available by TRAI for safeguarding consumer interests. Shri Ajay Kumar Negi Dy. Director General, Department of Telecommunications, Mizoram, NE LSA who graced the occasion as the chief guest highlighted various technical development taking place in communication arena and discussed the vital role played by TRAI in this regard. The CoP was also graced by Dr. Lalthlamuana Khawlhring, CIO, ICT, Government of Mizoram as special guest. In his speech he explained about various initiatives undertaken by state government for facilitating telecom network development including 5G in the state of Mizoram through RoW policy and introducing infrastructure policy. Mr. Lalhma Chhuana, Director, Department of Telecom Mizoram delivered a speech enlightening participant about various misconceptions regarding electro-magnetic radiation emitting from telecom towers and the consumer centric steps taken by DoT like sancharsathi portal. Mr. Debjit Saha, Senior Research Officer of TRAI Regional Office then delivered a presentation showing various provisions under consumer protection regulation under TRAI, unsolicited commercial calls, tower fraud etc. The programme was followed up with interactions with consumers regarding their issues with the service and sharing their experiences.

The Consumer Outreach Programme was attended by residents of Aizawl city having diverse background like students, women and tribal groups. It was also attended by other officers of DoT and IT Department of Manipur State govt., representatives of Telecom Service Providers, MSOs and Consumer Advocacy Groups.